Our Customer Strategy

How can we improve your experience with us?

Providing exceptional service and making sure your experience with us is always positive at the Shire.

The purpose of the Strategy is to:

  • connect better with our customers
  • focus more on our community’s wants and needs
  • improve service delivery
  • be more open and accountable
  • increase community engagement
  • help build public trust.

To do that, we have developed a new draft Customer Strategy that has four objectives with associated actions, for your review and feedback. We have considered feedback received in the past, undertaken consultation with our community and reviewed our existing processes and systems with best practice in mind for the new strategy.

How can we improve your experience with us?

Providing exceptional service and making sure your experience with us is always positive at the Shire.

The purpose of the Strategy is to:

  • connect better with our customers
  • focus more on our community’s wants and needs
  • improve service delivery
  • be more open and accountable
  • increase community engagement
  • help build public trust.

To do that, we have developed a new draft Customer Strategy that has four objectives with associated actions, for your review and feedback. We have considered feedback received in the past, undertaken consultation with our community and reviewed our existing processes and systems with best practice in mind for the new strategy.

Page last updated: 05 Jun 2024, 07:47 AM